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Citizen's Charter
Order Name of service  Time required Necessary documents  Place of receipt of required documents  Fees / Charges Officer in charge  Appellate Authority
1 2 3 4 4 5 3 3
1 Interest free microfinance activities under rural social service activities 5 months

1. Scheduled application form

2. UP Chairman / UP Member / Mayor

    Certificate by.

3. 5 (five) copies of passport size

    Attested photo.

4. National identity / online birth

   Photocopy of Registration Letter (Attested)

5. Minimum age must be above 18 years

. 2 (two) passport size photos of the guarantor.

. Photocopy of Zamindar's National Identity Card.

1. Concerned Upazila

    Social Service Office

2. Concerned Union Parishad

3. Concerned municipality

4. Related information service center

Free

Upazila social service officer

Upazila Social Service Office, Chandpur Sadar, Chandpur.

Mobile: 0170641461

Deputy Director

District Social Service Office

Chandpur.

Phone No: + 8-0641-65547

Mobile: 01708414109

E-mail:

dd.chandpur@dss.gov.bd
2

Rehabilitation activities for the burnt and disabled

5 months

1. Scheduled application form

2. UP Chairman / UP Member / Mayor

    Certificate by.

3. 5 (five) copies of passport size

    Attested photo.

4. National identity / online birth

   Photocopy of Registration Letter (Attested)

5. 2 (two) passport size photos of the guarantor.

. Photocopy of Zamindar's National Identity Card.

1. Concerned Upazila

    Social Service Office

2. Concerned Union Parishad

3. Concerned municipality

4. Related information service center

 

Free

Upazila social service officer

Upazila Social Service Office, Chandpur Sadar, Chandpur.

Mobile: 0170641461

Deputy Director

District Social Service Office

Chandpur.

Phone No: + 8-0641-65547

Mobile: 01708414109

E-mail:

dd.chandpur@dss.gov.bd

3

Old age allowance activities

3 months

1. Scheduled application form

2. UP Chairman / UP Member / Mayor

    Certificate by.

3. 5 (five) copies of passport size

    Attested photo.

4. National identity / online birth

   Photocopy of Registration Letter (Attested)

5. In your own name in the bank for 10 rupees

   Open a bank account.

. Men must be over 65 years of age.

. Women must be above 62 years of age.

. Photocopy of National Identity Card of the nominee

9. Nominee 2 (two) copies passport size

    Pictures.

1. Concerned Upazila

    Social Service Office

2. Concerned Union Parishad

3. Concerned municipality

4. Related information service center

1. You have to open a bank account in your own name for 10 rupees.

Upazila social service officer

Upazila Social Service Office, Chandpur Sadar, Chandpur.

Mobile: 0170641461

Deputy Director

District Social Service Office

Chandpur.

Phone No: + 8-0641-65547

Mobile: 01708414109

E-mail:

dd.chandpur@dss.gov.bd

4

Allowances for widows and abusive husbands

3 months

1. Scheduled application form

2. UP Chairman / UP Member / Mayor

    Certificate by.

3. 5 (five) copies of passport size

    Attested photo.

4. National identity / online birth

    Photocopy of Registration Letter (Attested)

5. In your own name in the bank for 10 rupees

  Open a bank account.

. Men must be over 65 years of age.

. Women must be above 62 years of age.

. Photocopy of National Identity Card of the nominee

9. Nominee 2 (two) copies passport size

    Pictures.

1. Concerned Upazila

    Social Service Office

2. Concerned Union Parishad

3. Concerned municipality

4. Related information service center

1. You have to open a bank account in your own name for 10 rupees.

Upazila social service officer

Upazila Social Service Office, Chandpur Sadar, Chandpur.

Mobile: 0170641461

Deputy Director

District Social Service Office

Chandpur.

Phone No: + 8-0641-65547

Mobile: 01708414109

E-mail:

dd.chandpur@dss.gov.bd

5

Indigent Disability Allowance Activities

3 months

1. Scheduled application form

2. UP Chairman / UP Member / Mayor

    Certificate by.

3. 5 (five) copies of passport size

    Attested photo.

4. National identity / online birth

    Photocopy of Registration Letter (Attested)

5. In your own name in the bank for 10 rupees

  Open a bank account.

. Photocopy (attested) of Subarna Citizenship (Disability) Identity Card by Department of Social Services

. Photocopy of National Identity Card of the nominee

. Nominee 2 (two) copies passport size

    Pictures.

1. Concerned Upazila

    Social Service Office

2. Concerned Union Parishad

3. Concerned municipality

4. Related information service center

1. You have to open a bank account in your own name for 10 rupees.

Upazila social service officer

Upazila Social Service Office, Chandpur Sadar, Chandpur.

Mobile: 0170641461

Deputy Director

District Social Service Office

Chandpur.

Phone No: + 8-0641-65547

Mobile: 01708414109

E-mail:

dd.chandpur@dss.gov.bd

3

Education stipend for students with disabilities

 

3 months

1. Scheduled application form

2. UP Chairman / UP Member / Mayor

    Certificate by.

3. 5 (five) copies of passport size

    Attested photo.

4. National identity / online birth

    Photocopy of Registration Letter (Attested)

5. In your own name in the bank for 10 rupees

   Open a bank account.

. Suborn by the Department of Social Services 

    Identity of citizenship (disability)

    Photocopy of letter (attested)

. Photocopy of National Identity Card of the nominee

. Nominee 2 (two) copies passport size

    Pictures.

9. Education by headmaster / principal

   Annual report on the matter.

1. Concerned Upazila

    Social Service Office

2. Concerned Union Parishad

3. Concerned municipality

4. Related information service center

5. Related educational institutions

 

1. You have to open a bank account in your own name for 10 rupees.

Upazila social service officer

Upazila Social Service Office, Chandpur Sadar, Chandpur.

Mobile: 0170641461

Deputy Director

District Social Service Office

Chandpur.

Phone No: + 8-0641-65547

Mobile: 01708414109

E-mail:

dd.chandpur@dss.gov.bd

3

Freedom fighter honorarium

10,000 per person per month.

3 months

1. Scheduled application form

2. UP Chairman / UP Member / Mayor

    Certificate by.

3. Passport size 6 (copy)

    Attested photo

4. National identity / online birth

    Photocopy of Registration Letter (Attested)

5. Bank for 10 rupees

   Open a bank account in your own name.

. The latest policy recognized by the government 

    According to the freedom fighter certificates

    Photocopy.

. Freedom Fighter Inclusion Gazette

   Photocopy.

1. Concerned Upazila

    Social Service Office

2. Concerned Union Parishad

3. Concerned municipality

4. Related information service center

5. Upazila Muktijoddha Command Office

. District Freedom Fighters Command Office

1. You have to open a bank account in your own name for 10 rupees.

Upazila social service officer

Upazila Social Service Office, Chandpur Sadar, Chandpur.

Mobile: 0170641461

 

 

Deputy Director

District Social Service Office

Chandpur.

Phone No: + 8-0641-65547

Mobile: 01708414109

E-mail:

dd.chandpur@dss.gov.bd

3

Old age allowance activities for Vedas and backward communities

 

3 months

1. Scheduled application form

2. UP Chairman / UP Member / Mayor

    Certificate by.

3. 5 (five) copies of passport size

    Attested photo.

4. National identity / online birth

   Photocopy of Registration Letter (Attested)

5. In your own name in the bank for 10 rupees

   Open a bank account.

. Men must be over 65 years of age.

. Women must be above 62 years of age.

. Photocopy of National Identity Card of the nominee

9. Nominee 2 (two) copies passport size

    Pictures.

1. Concerned Upazila

    Social Service Office

2. Concerned Union Parishad

3. Concerned municipality

4. Related information service center

1. You have to open a bank account in your own name for 10 rupees.

Upazila social service officer

Upazila Social Service Office, Chandpur Sadar, Chandpur.

Mobile: 0170641461

Deputy Director

District Social Service Office

Chandpur.

Phone No: + 8-0641-65547

Mobile: 01708414109

E-mail:

dd.chandpur@dss.gov.bd

9

Education stipend activities for Vedic and backward students

 

3 months

1. Scheduled application form

2. UP Chairman / UP Member / Mayor

    Certificate by.

3. 5 (five) copies of passport size

    Attested photo.

4. National identity / online birth

    Photocopy of Registration Letter (Attested)

5. In your own name in the bank for 10 rupees

   Open a bank account.

. Education by headmaster / principal

   Annual report on the matter.

1. Concerned Upazila

    Social Service Office

2. Concerned Union Parishad

3. Concerned municipality

4. Related information service center

5. Related educational institutions

 

1. You have to open a bank account in your own name for 10 rupees.

Upazila social service officer

Upazila Social Service Office, Chandpur Sadar, Chandpur.

Mobile: 0170641461

Deputy Director

District Social Service Office

Chandpur.

Phone No: + 8-0641-65547

Mobile: 01708414109

E-mail:

dd.chandpur@dss.gov.bd

10

Microfinance activities under the Asrayan project

3 months

1. Scheduled application form

2. UP Chairman / UP Member / Mayor

    Certificate by.

3. 5 (five) copies of passport size

    Attested photo.

4. National identity / online birth

   Photocopy of Registration Letter (Attested)

5. Minimum age must be above 18 years

. 2 (two) passport size photos of the guarantor.

. Photocopy of Zamindar's National Identity Card.

1. Concerned Upazila

    Social Service Office

2. Concerned Union Parishad

3. Concerned municipality

4. Related information service center

 

Free

Upazila social service officer

Upazila Social Service Office, Chandpur Sadar, Chandpur.

Mobile: 0170641461

Deputy Director

District Social Service Office

Chandpur.

Phone No: + 8-0641-65547

Mobile: 01708414109

E-mail:

dd.chandpur@dss.gov.bd

11

Helping patients with cancer

3 months

1. Scheduled application form

2. 3 passport size photos

    (Attested)

3. Photocopy of National Identity Card

4. Note in the prescribed form

   By a specialist doctor

   Certificate

1. Concerned Upazila 

   Social Service Office

2. District Social Service Office,

   Chandpur

3. www.dss.gov.bd.

4. dss.chanpur.gov.bd

Free

Upazila social service officer

Upazila Social Service Office, Chandpur Sadar, Chandpur.

Mobile: 0170641461

Program Director

Cancer, Kidney, Liver cirrhosis program

Department of Social Services, Dhaka.

Phone No: + 8-02-91 33 843

E-mail:

pd.cklt@dss.gov.bd

12

Helping patients with kidney disease

3 months

1. Scheduled application form

2. 3 passport size photos

    (Attested)

3. Photocopy of National Identity Card

4. Note in the prescribed form

   By a specialist doctor

   Certificate.

1. Concerned Upazila 

    Social Service Office

2. District Social Service Office,

    Chandpur

3. www.dss.gov.bd.

4. dss.chanpur.gov.bd

Free

Upazila social service officer

Upazila Social Service Office, Chandpur Sadar, Chandpur.

Mobile: 0170641461

Program Director

Cancer, Kidney, Liver cirrhosis program

Department of Social Services, Dhaka.

Phone No: + 8-02-91 33 843

E-mail:

pd.cklt@dss.gov.bd

13

Helping patients with liver cirrhosis

3 months

1. Scheduled application form

2. 3 passport size photos

    (Attested)

3. Photocopy of National Identity Card

4. Note in the prescribed form

   By a specialist doctor

   Certificate.

1. Concerned Upazila 

    Social Service Office

2. District Social Service Office,

    Chandpur

3. www.dss.gov.bd.

4. dss.chanpur.gov.bd

Free

Upazila social service officer

Upazila Social Service Office, Chandpur Sadar, Chandpur.

Mobile: 0170641461

Program Director

Cancer, Kidney, Liver cirrhosis program

Department of Social Services, Dhaka.

Phone No: + 8-02-91 33 843

E-mail:

pd.cklt@dss.gov.bd

14

Helping paralyzed patients with stroke

3 months

1. Scheduled application form

2. 3 passport size photos

    (Attested)

3. Photocopy of National Identity Card

4. Note in the prescribed form

   By a specialist doctor

   Certificate.

1. Concerned Upazila 

    Social Service Office

2. District Social Service Office,

    Chandpur

3. www.dss.gov.bd.

4. dss.chanpur.gov.bd

Free

Upazila social service officer

Upazila Social Service Office, Chandpur Sadar, Chandpur.

Mobile: 0170641461

Program Director

Cancer, Kidney, Liver cirrhosis program

Department of Social Services, Dhaka.

Phone No: + 8-02-91 33 843

E-mail:

pd.cklt@dss.gov.bd

15

Help with congenital heart disease

3 months

1. Scheduled application form

2. 3 passport size photos

    (Attested)

3. Photocopy of National Identity Card

4. Note in the prescribed form

   By a specialist doctor

   Certificate.

1. Concerned Upazila 

    Social Service Office

2. District Social Service Office,

    Chandpur

3. www.dss.gov.bd.

4. dss.chanpur.gov.bd

Free

Upazila social service officer

Upazila Social Service Office, Chandpur Sadar, Chandpur.

Mobile: 0170641461

Program Director

Cancer, Kidney, Liver cirrhosis program

Department of Social Services, Dhaka.

Phone No: + 8-02-91 33 843

E-mail:

pd.cklt@dss.gov.bd

16

Assistance in registration activities of voluntary social welfare organizations

1.5 months

1. Name approval clearance.

2. Application in B form

3. Draft copy of the constitution.

4. Objectives and goals of the organization.

5. List of proposed executive committees

. Tokpi of the President's National Identity Card 

   (Attested)

. Photocopy of General Secretary's National Identity Card (attested)

. President's passport size 2 copies photo.

9. General Secretary's passport size 2 copies photo.

10. List of general members

11. Original copy of the deposit fee of Rs.

12. Original copy of VAT deposit treasury invoice of Rs. 650.

1. Concerned Upazila Majseba

    Office.

2. District Social Service Office,

    Chandpur.

3. Sonali Bank, Chandpur 

    Branch.

4. Name approval clearance  

   District Social Service Office,

   Available through scheduled application at Chandpur.

 

1. Registration fee is 5000 rupees.

2. VAT 750 Taka Invoice Code 1-1133-0000-

0311 should be deposited in Sonali Bank.

 

 

 

Upazila social service officer

Upazila Social Service Office, Chandpur Sadar, Chandpur.

Mobile: 0170641461

 

Deputy Director

District Social Service Office

Chandpur.

Phone No: + 8-0641-65547

Mobile: 01708414109

E-mail:

dd.chandpur@dss.gov.bd

Director (Activities)

Department of Social Services

Agargaon, Dhaka.

Phone No: + 8-02-9111649

E-mail:

dir.prog@dss.gov.bd

16

Registered

Provision of Capitation Grant in Private Orphanage

4 months

1. The orphanage must be registered.

2. Photocopy of Registration Certificate (attested)

3. Scheduled application form.

4. List of orphans

5. Audit report of last 3 (three) years

1. Concerned Upazila 

   Social Service Office.

2. District Social Service Office,

   Chandpur.

 

Free

Upazila social service officer

Upazila Social Service Office, Chandpur Sadar, Chandpur.

Mobile: 0170641461

 

 

Deputy Director

District Social Service Office

Chandpur.

Phone No: + 8-0641-65547

Mobile: 01708414109

E-mail:

dd.chandpur@dss.gov.bd

16

Providing grants to voluntary organizations from the National Social Welfare Council

3 months

1. Scheduled application form

2. Registration Certificate

3. Audit report of last 3 years

4. Application form fee is 100 rupees

1. Concerned Upazila

   Social Service Office.

 

1. Concerned Upazila

100 from the office

Application form with

To be collected.

Upazila social service officer

Upazila Social Service Office, Chandpur Sadar, Chandpur.

Mobile: 0170641461

 

1. Deputy Director

District Social Service Office

Chandpur.

Phone No: + 8-0641-65547

Mobile: 01708414109

E-mail:

dd.chandpur@dss.gov.bd

 

2. Director (Activities)

Department of Social Services

Agargaon, Dhaka.

Phone No: + 8-02-9111649

E-mail:

dir.prog@dss.gov.bd

19

Issuance of Disability Identity Card

5 days

1. Scheduled application form

2. The disabled person has to be present in person at the concerned Upazila Social Service Office.

3. 02 (two) copy photo of disabled person.

1. Concerned Upazila 

   Social Service Office.

2. www.dis.gov.bd.

Free

Upazila social service officer

Upazila Social Service Office, Chandpur Sadar, Chandpur.

Mobile: 0170641461

Deputy Director

District Social Service Office

Chandpur.

Phone No: + 8-0641-65547

Mobile: 01708414109

E-mail:

dd.chandpur@dss.gov.bd